Privacy Policy

Effective Date: 28-09-205

This Privacy Policy explains how SJ Goods & Services (“Company”, “we”, “our”, or “us”), a sole proprietorship having its principal place of business at NO. 610, SECTOR-19, POCKET-2, DWARKA, NEW DELHI-110075, INDIA, collects, uses, stores, shares, and safeguards personal information when you use The Fuel Center Application and https://fuel.center/ (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our Services, we may collect the following types of information:

a) Personal Information

Name, mobile number, email address, billing and delivery address.
Payment details (processed securely via RBI-authorized payment gateways; we do not store sensitive card details).
Identity information where required for verification (such as KYC in compliance with applicable law).

b) Technical & Usage Information

Device type, operating system, browser type, IP address.
Application usage logs, time stamps, and features accessed.
Session data, crash reports, and performance analytics.

c) Location Information

GPS/location data to facilitate doorstep delivery, subject to your consent.

d) Cookies & Tracking Data

Session cookies to maintain login state.
Analytics cookies to improve service functionality.
Preference cookies to remember settings.

2. Purpose of Collecting Your Data

We use the information collected to:

Provide Services – To process orders, enable payments, and deliver products/services.
Account Management – To allow you to register, log in, and manage your account.
Customer Support – To respond to inquiries, complaints, or requests.
Service Improvements – To analyze usage, fix bugs, and improve features.
Communication – To send important updates, alerts, or promotional offers (only with your consent).
Legal Compliance – To comply with taxation, RBI regulations, and applicable Indian laws.

We do not sell your personal information to third parties.

3. Legal Basis for Processing (DPDP Act, 2023)

We process your personal data under one or more of the following bases:

Consent: You provide consent when registering, ordering, or opting in to communications.
Contractual Necessity: To perform our obligations under a service agreement.
Legal Obligation: To meet statutory requirements, including tax, security, and RBI-mandated processes.
Legitimate Business Interests: To prevent fraud, maintain service security, and enhance our offerings.

4. Data Retention

We retain personal data only for as long as necessary to provide the Services or as required by law.
Transactional and payment records may be retained for regulatory and auditing purposes.
If you request account deletion, associated data will be erased unless retention is required by applicable laws.

5. Data Sharing & Disclosure

We may share your information with:

Associated Sellers & Delivery Partners – To process and deliver your orders.
Payment Processors – RBI-authorized gateways and UPI service providers.
Cloud Hosting Providers – We use secure cloud services (e.g., Google Cloud, AWS) for storage and processing.
Third-Party Service Providers – For analytics, customer support, or notifications.
Government Authorities – When required by law, regulation, or valid legal request.

All third-party partners are contractually bound to protect your data.

6. Cross-Border Data Transfers

If your personal data is transferred outside India (for cloud hosting, analytics, or backup), we ensure that such transfers comply with the Digital Personal Data Protection Act, 2023, and that your data receives adequate protection under contractual safeguards.

7. User Rights

You have the following rights under Indian law:

Right to Access – Request a copy of the personal data we hold about you.
Right to Correction – Request correction of inaccurate or incomplete information.
Right to Erasure – Request deletion of your data, subject to legal or regulatory requirements.
Right to Consent Withdrawal – Withdraw consent for non-essential processing (e.g., marketing).
Right to Redressal – Approach our Grievance Officer if you have complaints about how your data is handled.

To exercise these rights, write to connect@fuel.center.

8. Security of Your Information

We employ industry-standard measures to protect your data, including:

Secure HTTPS/SSL encryption for all data in transit.
Encrypted storage of sensitive information.
Role-based access controls to limit employee access.
Regular system monitoring and audits.

While we take reasonable precautions, no method of electronic storage is 100% secure. You use our Services at your own risk.

9. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Authentication and session management.
Analytics and performance improvement.
Saving preferences for user convenience.

You can disable cookies in your browser, but some features of the Services may not function properly.

10. Children’s Privacy

Our Services are intended for users above 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us information, please contact us for deletion.

11. Grievance Redressal

In compliance with the Digital Personal Data Protection Act, 2023 and Indian IT laws, we have appointed a Grievance Officer:

Name: Mr. Kumar
Designation: India Head
Email: connect@fuel.center
Address: NO. 610, SECTOR-19, POCKET-2, DWARKA, NEW DELHI-110075, INDIA
Phone: +91-742-8585-759

We aim to resolve grievances within 30 days.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updated versions will be posted on our website/app with a new “Effective Date.”